Shipping Policy

Thank you for shopping with Makyaj Kuwaity. We aim to process and deliver your beauty and cosmetic products safely and efficiently.

Please review our Shipping Policy before placing your order.

1. Order Processing

Orders are processed after payment and order details have been successfully received.

Processing times may vary during:

• Weekends

• Public holidays

• Promotional campaigns

• Sale periods

• High-demand periods

Once your order has been prepared and dispatched, you may receive a shipping confirmation containing available tracking information.

2. Shipping Destinations

Makyaj Kuwaity delivers to locations supported by our available shipping partners.

Available shipping destinations and delivery options will be displayed during checkout.

Some locations may have limited delivery availability or require additional shipping time.

3. Shipping Fees

Shipping charges are calculated based on factors such as:

• Delivery location

• Order size

• Order weight

• Selected delivery method

• Applicable courier charges

The final shipping cost will be displayed at checkout before you complete your purchase.

From time to time, Makyaj Kuwaity may offer free or discounted shipping promotions subject to specific terms.

4. Estimated Delivery Time

Estimated delivery times are provided during checkout or after your order has been confirmed.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including:

• Courier delays

• Weather conditions

• Public holidays

• Customs procedures

• High order volumes

• Incorrect delivery information

We will make reasonable efforts to ensure that your order reaches you as quickly as possible.

5. Order Tracking

Where tracking is available, customers may receive a tracking number or tracking link after the order has been dispatched.

Tracking information may take some time to become active after shipment.

6. Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

• Full name

• Mobile number

• Complete address

• Area or district

• Building, street, or apartment details where applicable

Please review your shipping information carefully before submitting your order.

7. Incorrect or Incomplete Address

Makyaj Kuwaity is not responsible for failed or delayed deliveries caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If you notice an error in your delivery address, please contact our customer support team as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

8. Failed Delivery Attempts

If a courier is unable to deliver your order because:

• The customer is unavailable

• The phone number is incorrect or unreachable

• Access to the delivery location is unavailable

• The address is incomplete

the courier may attempt delivery again or return the package.

Additional delivery charges may apply where permitted.

9. Damaged Packages

Please inspect your package upon delivery.

If your package arrives visibly damaged, or if a product inside has been damaged during shipping, please contact Makyaj Kuwaity as soon as possible.

Please provide:

• Your order number

• Clear photographs of the package

• Clear photographs of the damaged product

• Any other information requested by our support team

We will review the case and provide an appropriate solution in accordance with our Return & Refund Policy.

10. Missing or Incorrect Items

If your order arrives with a missing or incorrect product, please contact our customer support team promptly.

We may request photographs of the received package and products to help us investigate the issue.

Once verified, we will arrange an appropriate replacement, refund, or other solution.

11. Lost Shipments

If tracking information indicates that your package has been delivered but you have not received it, please:

1. Check with household members or building reception.

2. Check the delivery location and surrounding area.

3. Contact the courier where possible.

4. Contact Makyaj Kuwaity customer support for further assistance.

We will assist with investigating the shipment with the relevant delivery provider.

12. International Shipping

Where international shipping is available, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are generally not included in the product or shipping price unless specifically stated at checkout.

Customs clearance may also result in additional delivery delays.

13. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may no longer be able to modify or cancel it.

14. Delivery Delays

While we work with delivery providers to provide reliable service, certain delays may occur due to circumstances beyond our reasonable control.

Makyaj Kuwaity is not responsible for courier or customs delays, but our customer support team will assist whenever reasonably possible.

15. Contact Us

For any questions regarding shipping, tracking, or delivery, please contact the Makyaj Kuwaity Customer Support Team through the contact information available on our website.

Last Updated: August 2026